Privacy Policy

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Introduction

The Provident Bank is a full-service community bank providing a broad range of products and services to its customers from basic banking services to loans, and online banking. At The Provident Bank, protecting our customers’ privacy and financial assets has always been at the core of our business. We value the trust that our customers have placed in The Provident Bank by choosing to do business with us. The Provident Bank recognizes its responsibility to keep the information that we obtain about our customers secure and confidential in accordance with this Privacy Policy, which is detailed in our Privacy Notice. The Provident Bank may share customer or former customer non-public personal information with outside companies as allowed by law or as specifically authorized by the customer.


Purpose

The Board of Directors understands the necessity for policies and procedures in connection with the rights of our customers to expect their non-public personal information have a reasonable amount of confidentiality. Therefore, the Board of Directors has adopted the following, in order to comply with all state and federal laws and regulatory requirements.


Information Collected

In order to deliver products and services to our customers as effectively and conveniently as possible and to better understand the financial needs of our customers, The Provident Bank collects, retains, and uses various types of information about our customers. This includes demographic information (such as name, address, phone number or social security number) and credit information (information related to accounts with us or others). This information comes either directly from the customer (for example, from applications prepared by the customer, financial statements that the customer provides to us, or e-mails sent to us, or from transactions on customer accounts with us). Information may also come from outside sources, such as credit reporting agencies and public records. If the customer should visit our internet website, we do not collect identifying information, but we may use standard software (called “cookies”) to collect non-identifying information about the internet usage, such as the date and time our site was accessed, and the web browser that was used by the customer.


Information Protection and Accuracy

The Provident Bank diligently maintains physical, electronic and procedural safeguards that comply with applicable federal standards to guard private personal information and to assist us in preventing unauthorized access to that information. The only employees or companies who can access personal customer information are those who use it to service a customer’s account, to respond to customers’ questions, or to provide services. We will ensure that our employees understand the importance of maintaining the confidentiality of customer information and that they fully understand the Bank’s Privacy Policy through ongoing training. We also make every effort to ensure that the consumer and personal information that we maintain about our customers is accurate, up-to-date, and complete.


Sharing Information with Outside Third Parties

The Provident Bank employs outside marketing companies on a contract basis to assist us in marketing our products and services to our customers. Information that we may share with our marketing partners includes name, address, and telephone number, as well as, a general description of the type of relationships maintained with us (for example, we may indicate that a customer has a deposit account or a mortgage with us). We may disclose account numbers, social security number, or any credit or transaction information to our marketing partners pursuant to our agreements, as long as all requirements of state and federal regulations are adhered to.


We will maintain written contracts with all of our partners which will require them to treat customer personal information in a confidential manner to comply with all state and federal regulations. 


The Provident Bank may share information about our customers with other companies in addition to allowing the Bank to conduct our business, comply with applicable law, protect against fraud, or as authorized by our customers. We may also provide information to regulatory authorities, consumer reporting agencies and law enforcement agencies in accordance with applicable law. Vendors or service companies that we retain to process information about our customers are required to conform to our privacy standards. The Bank may sell or exchange customer information pursuant to any agreements between the Bank and the outside company, as long as all requirements of state and federal regulations have been adhered to. 


The Provident Bank recognizes and respects the privacy expectation of its customers and considers the safekeeping of customer information a fundamental responsibility of the Bank


If you have any questions about this Privacy Policy please contact us at:

5 Market Street
Amesbury, Massachusetts 01913
Telephone: (978) 388-0050
www.theprovidentbank.com