Mobile Banking Frequently Asked Questions


Mobile Deposit allows you to make deposits of checks from most Smart phones. Simple to use, snap the front and back of the check and submit the images.


How can I sign up to make deposits using my Smartphone?

The Mobile Deposit feature is available on the Provident Bank Mobile Application. There are no additional steps required to access the Mobile Deposit feature.

 

Is there a restriction on devices that can process Mobile Deposits?

Any IOS and Android apps can be used on an iPhone and iPad or Android, respectively.


Once I successfully submit the deposit, how long before it will be in my account? 

If this check is received and accepted before 4:00 pm on a business day we are open, the funds will be deposited into your account on the next business day.


When will the funds from the deposit be available?

Funds will be available according to our normal funds availability policy. 


How much can I deposit in one day?

Retail customers have a limit of $2,500 per day with a monthly limit of $7,500

Commercial customers have a limit of $5,000 per day with a monthly limit of $15,000


What should I do with the check after it is scanned and accepted?

You should retain the item for 30 days from the date of transmission. After which the check should be destroyed, marked void, or otherwise render it incapable of further transmission, deposit or presentment. 


Who should I call with any questions?

Call the Customer Service Center at 1-877-487-2977