Debit Card Issues

To report a lost or stolen debit card or to inquire about other debit card issues after business hours, please call 800-264-5578.

For fraud prevention services, please call 866-842-5208.


Our Debit MasterCard is more convenient than writing a check. You can use your card to withdraw cash for everyday purchases, shop online, or pay bills wherever MasterCard is accepted. Plus, you can use your card surcharge-free at Provident Bank ATMs and all SUM* network ATMs.

Protect Against Fraud

With the presence of fraud becoming increasingly more prevalent, we at The Provident Bank want to help keep your account safe. Set account transaction alerts and more with MyMobileMoney. Click here to learn more about this service. 

Chip Cards

A Chip Card is a standard-size plastic debit card that contains an embedded microchip, as well as the traditional magnetic stripe. The chip protects in-store payments because it generates a unique, one-time code that is needed for each transaction to be approved. It is virtually impossible for fraudsters to replicate this feature in counterfeit cards, providing you greater security and peace of mind when making transactions at a chip-enabled terminal. We are now able to instant-issue chip cards at any of our branches. To view our Frequently Asked Questions about chip cards, click here.

Business Debit MasterCard with No Annual Fee

All Business Checking accounts offer a Business Debit MasterCard with no annual fee. You can set controls on employee cards and give them the access they want. Our Business Debit MasterCard is more convenient than writing a check. You can use your MasterCard for everyday business purchases wherever MasterCard is accepted.

Introducing Debit Card Rewards

When you use your debit card you will earn points that you can redeem for a variety of great gifts. Simply use your debit card for purchases to be enrolled in the program. There is no paperwork to sign... just start shopping! Click here today to find out more about this program.

Travel Plans

If you have plans to travel outside of MA, NH, ME or VT, please call the Electronic Banking Department (877-487-2977), stop in at your local branch, or send us a message through our Online Banking platform to inform us of your destination and expected travel dates so that we can make sure that your Debit MasterCard will continue to operate while you are away.

Manage Your Debit Card Through Online Banking

You can manage your debit card through your Online Banking account, including:

  • Temporarily increase your limit
  • Deactivate or reactivate your card
  • Order a new or replacement card
  • Notify us of your travel plans

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*SUM is a copyrighted network.