Learn from EBay How to Expand into the International Marketplace

Expanding Overseas Sales through E-Commerce webinar set for February 1st, thanks to partnership between The Provident Bank and New Hampshire’s DRED – eligible companies must register.

(Concord, NH, January 24, 2017) – Companies looking for new growth opportunities to advance their business and potentially expand beyond the United States into secondary markets, now have a new opportunity to learn the necessary steps to pursuing trade beyond our borders. The Provident Bank and DRED are pleased to announce that their new educational series is set to begin February 1st, with the first course focused on e-commerce.

The webinar, titled Expanding Overseas Sales through E-Commerce, will take place from 12-1pm EST, and will include speakers from EBay. The curriculum has been developed based on questions from companies as well as areas that can be challenging in the international marketplace. The speakers will tackle questions in the areas below:


Introductory information on top country marketplaces, industry and economic trends in creating international sales.

What is different about shipping B2C instead of B2B?

What is the benefit of shipping to international customers?

Who is responsible for paying shipping, taxes, etc. as part of a B2C sale?

Who is liable for each part of the process and/or if the item is damaged?

Which countries are most comfortable buying directly from a U.S. seller on an online platform?

Does the process for getting paid change if it is an international transaction?

What happens if the international customer wants to return the item?

What documentation does the U.S. seller have to provide for the international shipment to be processed?

What if the U.S. seller’s item has to be kept at a certain temperature or in a certain container?

Is the U.S. seller responsible for any language labeling requirements?

Eligible businesses interested in enrolling, should visit https://nhexportassistance.com/event/ in order to obtain more information.

About DRED

The Division of Economic Development, part of the New Hampshire Department for Resources and Economic Development, is the single point of contact for New Hampshire businesses needing assistance and resources to grow and thrive. The Division offers assistance to businesses in various areas including government contracting, international commerce among others. The Division also offers support as for out-of-state companies looking to expand or relocate in the state.

For more information, visit nhEconomy.com or call 603-271-2341.

About The Provident

The Provident is an innovative, commercial bank that finds solutions for our business clients. We are committed to strengthening the economic development of the regions we serve, by working closely with businesses and delivering superior products and high-touch services to meet their banking needs. The Provident has offices in Massachusetts and New Hampshire. All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).