The Provident Bank takes protecting our customer's information very seriously. We institute precautionary measures to keep your information safe and secure such as:
Multiple layers of security on your Provident Bank debit card
We have multiples layers of controls in place to detect potential fraud occurring on your debit card. We employ a system called PRM (Proactive Risk Manager) which scans for unusual or suspicious transactions on your debit MasterCard. When a known
data-compromise occurs, the parameters are automatically adjusted to scan for any fraud trends specifically associated with the compromise.
In addition, MasterCard also utilizes multiple layers of security protection which are stepped up when a known compromise exists. As a MasterCard holder, you are protected with MasterCard's Zero Liability policy, so that in the rare event fraud does occur, you are not liable for fraudulent activity, as long as you let us know within 60 days.
Protecting customer information in our branches
All paper containing customer information of any kind is disposed of in a locked shred bin. Customer information retained in the branches is secured out of site or in locked drawers. Computer monitors are strategically positioned to prevent unauthorized viewing of customer information.
Account opening information
You'll find, when opening a bank account today, that we will ask you for a lot more information than we did years ago. Many things have changed. The Patriot Act, established after 9/11, added many information gathering requirements for financial institutions, intended to protect everyone and keep the US Financial System safe.
With the added threats of identity theft and fraud, this increased information gathering gives us the tools to make sure we can properly authenticate your identity, whether it be in person, on the phone, or over the Internet.
If your card has been lost, stolen or you suspect that your card may have been used fraudulently, contact us at any one of our local branch offices during business hours or report it to our 24-hour support center at 800-264-5578.
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